{"id":2951,"date":"2025-05-15T01:54:21","date_gmt":"2025-05-15T01:54:21","guid":{"rendered":"https:\/\/zenragem.com\/?page_id=2951"},"modified":"2025-05-23T06:04:43","modified_gmt":"2025-05-23T06:04:43","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/zenragem.com\/de\/shipping-policy\/","title":{"rendered":"Versandpolitik"},"content":{"rendered":"
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Versandpolitik<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ZENITHRA ist Partnerschaften mit gro\u00dfen internationalen Logistikunternehmen wie FedEx, Shunfeng Express, DHL, UPS und EMS eingegangen, um durch die Zusammenarbeit mit lokalen Zustellern direkte Zustelldienste anzubieten. Wir sind stolz darauf, einen pauschalen Lieferservice anbieten zu k\u00f6nnen.<\/p>

Die Lieferzeit betr\u00e4gt 5-10 Arbeitstage. Sie erhalten innerhalb von 24 Stunden nach der Auftragsbest\u00e4tigung eine Versandscheinnummer, aber das genaue Ankunftsdatum und die Ankunftszeit h\u00e4ngen vom Logistikunternehmen und der beh\u00f6rdlichen Bearbeitung ab.<\/p>

Bestellungen und Zahlungen werden vor dem Versand gepr\u00fcft und genehmigt, was einige Tage dauern kann. Um Kreditkartenbetrug vorzubeugen, k\u00f6nnen Bestellungen mit falschen Rechnungsinformationen oder die eine zus\u00e4tzliche \u00dcberpr\u00fcfung erfordern, verz\u00f6gert oder storniert werden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Prozess der Lieferung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Da die Bearbeitung einer Bestellung sofort nach ihrem Eingang beginnt, k\u00f6nnen \u00c4nderungen (einschlie\u00dflich der \u00c4nderung der Lieferadresse) nicht mehr vorgenommen werden, nachdem die Bestellung aufgegeben wurde. Wir liefern nur an die in der Bestellung angegebene Adresse und berechnen nur den Preis der tats\u00e4chlich versendeten Artikel und alle anfallenden Versandgeb\u00fchren und Steuern.<\/p>

Nach dem Versand Ihrer Bestellung erhalten Sie eine Best\u00e4tigungs-E-Mail.<\/p>

Der Versand ist nur an Wochentagen m\u00f6glich (au\u00dfer samstags und an Feiertagen).<\/p>

Die Bearbeitung von Bestellungen dauert durchschnittlich 1-2 Werktage. Bei einigen Produkten kann es l\u00e4nger dauern (bis zu 10 Tage, insbesondere vor Feiertagen), oder bei beliebten Produkten ist eine Lagerbest\u00e4tigung erforderlich.<\/p>

Bestellungen f\u00fcr mehrere Artikel k\u00f6nnen aufgrund unterschiedlicher Produktionsquellen getrennt versandt werden und zu unterschiedlichen Zeiten eintreffen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Lieferzeiten<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nach dem Versand wird die Lieferung je nach Land\/Region voraussichtlich 5-10 Werktage dauern. Wir k\u00f6nnen kein bestimmtes Ankunftsdatum garantieren.<\/p>

Referenz-Durchlaufzeit (Arbeitstage):.
Japan: 5-10 Arbeitstage oder mehr<\/p>

*Die oben genannten Zeitr\u00e4ume sind Sch\u00e4tzungen und beinhalten keine Feiertage. HOTEAR ist nicht verantwortlich f\u00fcr Verz\u00f6gerungen, die durch Faktoren au\u00dferhalb unserer Kontrolle verursacht werden, wie z. B. Zollverfahren, Feiertage, schlechtes Wetter, Streiks oder Proteste.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Z\u00f6lle, Steuern und sonstige Abgaben<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Bei internationalen Sendungen k\u00f6nnen Einfuhrsteuern, Geb\u00fchren und Zollkosten anfallen, die in der Verantwortung des Empf\u00e4ngers liegen; HOTEAR kann diese Kosten nicht vorhersagen oder kontrollieren. Wenn Ihr Paket abgelehnt und zur\u00fcckgeschickt wird, sind Sie f\u00fcr alle Einfuhrsteuern und R\u00fccksendekosten verantwortlich.<\/p>

Da die Zollbestimmungen in den verschiedenen L\u00e4ndern sehr unterschiedlich sind, empfehlen wir Ihnen, sich mit Ihrem \u00f6rtlichen Zollamt in Verbindung zu setzen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Verloren, gestohlen oder besch\u00e4digt<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ZENITHRA ist nicht verantwortlich f\u00fcr verlorene, gestohlene oder besch\u00e4digte Pakete. Wenn Sie Ihr Paket nicht erhalten haben, obwohl der Lieferstatus als \"zugestellt\" angegeben ist, melden Sie dies bitte dem Versandunternehmen oder stellen Sie einen Antrag auf Entsch\u00e4digung.<\/p>

ZENITHRA verwendet den Zeitstempel der Logistikverfolgung und den Zustellungsbeleg des Versandunternehmens als Grundlage f\u00fcr die \u00dcberpr\u00fcfung, und Schadensersatzanspr\u00fcche, die nicht rechtzeitig gemeldet werden, k\u00f6nnen nicht akzeptiert werden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Immunit\u00e4t gegen Adressfehler<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Der K\u00e4ufer ist f\u00fcr die \u00dcberpr\u00fcfung der Richtigkeit der Lieferadresse verantwortlich. Sobald die Bestellung best\u00e4tigt ist, k\u00f6nnen keine \u00c4nderungen mehr vorgenommen werden. Sobald der Versandprozess begonnen hat, sind Adress\u00e4nderungen nicht mehr m\u00f6glich.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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R\u00fcckmeldung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Wenn Sie Kommentare, Fragen oder Bedenken haben, kontaktieren Sie uns bitte unter zenithra@zenragem.com.<\/p>

Wir sch\u00e4tzen Ihr Feedback und bem\u00fchen uns, unsere Dienstleistungen zu verbessern.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Shipping Policy ZENITHRA has partnered with major international logistics companies such as FedEx, Shunfeng Express, DHL, UPS, and EMS to provide direct delivery services by working with local delivery companies. We are proud to offer a flat rate delivery service. Delivery time is 5-10 business days. You will receive a shipping slip number within 24 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ZENITHRA has partnered with major international logistics companies such as FedEx, Shunfeng Express, DHL, UPS, and EMS to provide direct delivery services by working with local delivery companies. We are proud to offer a flat rate delivery service.<\\\/p>

Delivery time is 5-10 business days. You will receive a shipping slip number within 24 hours of order confirmation, but the specific arrival date and time will depend on the logistics company and government processing.<\\\/p>

Orders and payments are subject to review and approval prior to shipping, which may take several days. To prevent credit card fraud, orders with incorrect billing information or that require additional verification may be delayed or canceled.<\\\/p>\",\"__globals__\":{\"text_color\":\"globals\\\/colors?id=afbd7a2\"}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"87eadc0\",\"elType\":\"widget\",\"settings\":{\"title\":\"Delivery Process\",\"align\":\"left\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":25,\"sizes\":[]},\"typography_font_weight\":\"600\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=astglobalcolor5\"}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"0f9b3a8\",\"elType\":\"widget\",\"settings\":{\"editor\":\"

Since processing begins immediately after an order is received, changes (including shipping address changes) cannot be made after an order has been placed. We will only deliver to the address listed on the order, and will only charge the price of the items actually shipped and any applicable shipping fees and taxes.<\\\/p>

A confirmation email will be sent after your order is shipped.<\\\/p>

Shipping is only available on weekdays (excluding Saturdays and holidays).<\\\/p>

Orders take an average of 1-2 business days to process. Some products may take longer (up to 10 days, especially before holidays), or popular products may require stock confirmation.<\\\/p>

Orders for multiple items may be shipped separately due to different production sources and may arrive at different times.<\\\/p>\",\"__globals__\":{\"text_color\":\"globals\\\/colors?id=24bde48\"}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"2d43b4c\",\"elType\":\"widget\",\"settings\":{\"title\":\"Delivery Time\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":25,\"sizes\":[]},\"typography_font_weight\":\"600\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=astglobalcolor5\"}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"4694adb\",\"elType\":\"widget\",\"settings\":{\"editor\":\"

After shipment, delivery is expected to take 5-10 business days depending on the country\\\/region. We cannot guarantee a specific arrival date.<\\\/p>

Reference turnaround time (business days):.
Japan: 5-10 business days or more<\\\/p>

*The above periods are estimates and do not include holidays. HOTEAR is not responsible for delays caused by factors beyond our control, such as customs procedures, holidays, inclement weather, strikes, or protests.<\\\/p>\",\"text_color\":\"#D6D6D6\",\"__globals__\":{\"text_color\":\"\"}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"9bb25b5\",\"elType\":\"widget\",\"settings\":{\"title\":\"Customs duties, taxes and other charges\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":25,\"sizes\":[]},\"typography_font_weight\":\"600\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=astglobalcolor5\"}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"a10e6c5\",\"elType\":\"widget\",\"settings\":{\"editor\":\"

International shipments may incur import taxes, fees and customs charges, which are the responsibility of the recipient; HOTEAR cannot predict or control these costs. If your package is refused and returned, you will be responsible for all import taxes and return shipping costs.<\\\/p>

Since customs policies in different countries vary widely, we recommend that you contact your local customs office.<\\\/p>\",\"text_color\":\"#D6D6D6\",\"__globals__\":{\"text_color\":\"\"}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"acbdb73\",\"elType\":\"widget\",\"settings\":{\"title\":\"Lost, stolen or damaged\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":25,\"sizes\":[]},\"typography_font_weight\":\"600\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=astglobalcolor5\"}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"e39e3d3\",\"elType\":\"widget\",\"settings\":{\"editor\":\"

ZENITHRA is not responsible for lost, stolen or damaged packages. If you have not received your package even though the delivery status is indicated as \\u201cdelivered,\\u201d please report or file a claim for compensation with the shipping company.<\\\/p>

ZENITHRA uses the logistics tracking time stamp and delivery record of the shipping company as the basis for review, and claims for compensation that are not reported promptly may not be accepted.<\\\/p>\",\"text_color\":\"#D6D6D6\",\"__globals__\":{\"text_color\":\"\"}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"8842a3e\",\"elType\":\"widget\",\"settings\":{\"title\":\"Address Error Immunity\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":25,\"sizes\":[]},\"typography_font_weight\":\"600\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=astglobalcolor5\"}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"856b5b2\",\"elType\":\"widget\",\"settings\":{\"editor\":\"

Buyer is responsible for verifying that the shipping address is correct. Once the order is confirmed, changes cannot be made. Once the shipping process has begun, address changes are not possible.<\\\/p>\",\"text_color\":\"#D6D6D6\",\"__globals__\":{\"text_color\":\"\"}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"ca5e667\",\"elType\":\"widget\",\"settings\":{\"title\":\"feedback\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":25,\"sizes\":[]},\"typography_font_weight\":\"600\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=astglobalcolor5\"}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"2089615\",\"elType\":\"widget\",\"settings\":{\"editor\":\"

If you have any comments, questions, or concerns, please contact us at zenithra@zenragem.com.<\\\/p>

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