{"id":2951,"date":"2025-05-15T01:54:21","date_gmt":"2025-05-15T01:54:21","guid":{"rendered":"https:\/\/zenragem.com\/?page_id=2951"},"modified":"2025-05-23T06:04:43","modified_gmt":"2025-05-23T06:04:43","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/zenragem.com\/es\/shipping-policy\/","title":{"rendered":"Pol\u00edtica de env\u00edos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2951\" class=\"elementor elementor-2951\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9370185 e-flex e-con-boxed e-con e-parent\" data-id=\"9370185\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ba0f96 e-flex e-con-boxed e-con e-parent\" data-id=\"6ba0f96\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17ed8b1 e-flex e-con-boxed e-con e-parent\" data-id=\"17ed8b1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a73fea e-flex e-con-boxed e-con e-parent\" data-id=\"2a73fea\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4525045 e-flex e-con-boxed e-con e-parent\" data-id=\"4525045\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ad46dd elementor-widget elementor-widget-heading\" data-id=\"4ad46dd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de env\u00edos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c535ce elementor-widget elementor-widget-text-editor\" data-id=\"8c535ce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ZENITHRA se ha asociado con importantes empresas de log\u00edstica internacional como FedEx, Shunfeng Express, DHL, UPS y EMS para ofrecer servicios de entrega directa trabajando con empresas de reparto locales. Estamos orgullosos de ofrecer un servicio de entrega con tarifa plana.<\/p><p>El plazo de entrega es de 5-10 d\u00edas laborables. Recibir\u00e1s un n\u00famero de albar\u00e1n de env\u00edo en las 24 horas siguientes a la confirmaci\u00f3n del pedido, pero la fecha y hora concretas de llegada depender\u00e1n de la empresa de log\u00edstica y de la tramitaci\u00f3n gubernamental.<\/p><p>Los pedidos y los pagos est\u00e1n sujetos a revisi\u00f3n y aprobaci\u00f3n antes del env\u00edo, que puede tardar varios d\u00edas. Para evitar fraudes con tarjetas de cr\u00e9dito, los pedidos con informaci\u00f3n de facturaci\u00f3n incorrecta o que requieran verificaci\u00f3n adicional pueden retrasarse o cancelarse.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87eadc0 elementor-widget elementor-widget-heading\" data-id=\"87eadc0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Proceso de entrega<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f9b3a8 elementor-widget elementor-widget-text-editor\" data-id=\"0f9b3a8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dado que la tramitaci\u00f3n comienza inmediatamente despu\u00e9s de recibir un pedido, no se pueden realizar cambios (incluidos los cambios de direcci\u00f3n de env\u00edo) una vez realizado el pedido. Solo realizaremos env\u00edos a la direcci\u00f3n indicada en el pedido, y solo cobraremos el precio de los art\u00edculos realmente enviados y los gastos de env\u00edo e impuestos aplicables.<\/p><p>Una vez enviado su pedido, recibir\u00e1 un correo electr\u00f3nico de confirmaci\u00f3n.<\/p><p>El env\u00edo s\u00f3lo est\u00e1 disponible los d\u00edas laborables (excepto s\u00e1bados y festivos).<\/p><p>Los pedidos tardan una media de 1-2 d\u00edas laborables en tramitarse. Algunos productos pueden tardar m\u00e1s (hasta 10 d\u00edas, especialmente antes de las vacaciones), o los productos populares pueden requerir confirmaci\u00f3n de existencias.<\/p><p>Los pedidos de varios art\u00edculos pueden enviarse por separado debido a las diferentes fuentes de producci\u00f3n y pueden llegar en momentos diferentes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d43b4c elementor-widget elementor-widget-heading\" data-id=\"2d43b4c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Plazo de entrega<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4694adb elementor-widget elementor-widget-text-editor\" data-id=\"4694adb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tras el env\u00edo, se espera que la entrega tarde entre 5 y 10 d\u00edas laborables en funci\u00f3n del pa\u00eds o la regi\u00f3n. No podemos garantizar una fecha de llegada concreta.<\/p><p>Plazo de referencia (d\u00edas laborables):.<br \/>Jap\u00f3n: 5-10 d\u00edas laborables o m\u00e1s<\/p><p>*Los plazos indicados son estimaciones y no incluyen los d\u00edas festivos. HOTEAR no se hace responsable de los retrasos causados por factores ajenos a nuestra voluntad, como tr\u00e1mites aduaneros, vacaciones, inclemencias meteorol\u00f3gicas, huelgas o protestas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bb25b5 elementor-widget elementor-widget-heading\" data-id=\"9bb25b5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Derechos de aduana, impuestos y otros grav\u00e1menes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a10e6c5 elementor-widget elementor-widget-text-editor\" data-id=\"a10e6c5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Los env\u00edos internacionales pueden incurrir en impuestos de importaci\u00f3n, tasas y gastos de aduana, que son responsabilidad del destinatario; HOTEAR no puede predecir ni controlar estos costes. Si su paquete es rechazado y devuelto, usted ser\u00e1 responsable de todos los impuestos de importaci\u00f3n y gastos de env\u00edo de devoluci\u00f3n.<\/p><p>Dado que las pol\u00edticas aduaneras de los distintos pa\u00edses var\u00edan mucho, le recomendamos que se ponga en contacto con su oficina de aduanas local.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acbdb73 elementor-widget elementor-widget-heading\" data-id=\"acbdb73\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">P\u00e9rdida, robo o deterioro<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e39e3d3 elementor-widget elementor-widget-text-editor\" data-id=\"e39e3d3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ZENITHRA no se hace responsable de los paquetes perdidos, robados o da\u00f1ados. Si no ha recibido su paquete aunque el estado de entrega se indique como \"entregado\", informe o presente una reclamaci\u00f3n de indemnizaci\u00f3n a la empresa de transporte.<\/p><p>ZENITHRA utiliza el sello de tiempo de seguimiento log\u00edstico y el registro de entrega de la empresa de transporte como base para la revisi\u00f3n, y es posible que no se acepten las reclamaciones de indemnizaci\u00f3n que no se comuniquen con prontitud.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8842a3e elementor-widget elementor-widget-heading\" data-id=\"8842a3e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Inmunidad a errores de direcci\u00f3n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-856b5b2 elementor-widget elementor-widget-text-editor\" data-id=\"856b5b2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El comprador es responsable de verificar que la direcci\u00f3n de env\u00edo es correcta. Una vez confirmado el pedido, no se pueden realizar cambios. Una vez iniciado el proceso de env\u00edo, no es posible realizar cambios de direcci\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca5e667 elementor-widget elementor-widget-heading\" data-id=\"ca5e667\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">comentarios<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2089615 elementor-widget elementor-widget-text-editor\" data-id=\"2089615\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si tiene alg\u00fan comentario, pregunta o duda, p\u00f3ngase en contacto con nosotros en zenithra@zenragem.com.<\/p><p>Valoramos sus comentarios y nos esforzamos por mejorar nuestros servicios.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de env\u00edo ZENITHRA se ha asociado con las principales empresas de log\u00edstica internacional como FedEx, Shunfeng Express, DHL, UPS y EMS para proporcionar servicios de entrega directa trabajando con empresas de entrega locales. Estamos orgullosos de ofrecer un servicio de entrega con tarifa plana. El plazo de entrega es de 5-10 d\u00edas laborables. Recibir\u00e1 un n\u00famero de albar\u00e1n de env\u00edo en un plazo de 24 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Policy\",\"align\":\"center\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":35,\"sizes\":[]},\"typography_font_weight\":\"600\",\"typography_line_height\":{\"unit\":\"px\",\"size\":60,\"sizes\":[]},\"__globals__\":{\"title_color\":\"globals\\\/colors?id=astglobalcolor5\"}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"8c535ce\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>ZENITHRA has partnered with major international logistics companies such as FedEx, Shunfeng Express, DHL, UPS, and EMS to provide direct delivery services by working with local delivery companies. We are proud to offer a flat rate delivery service.<\\\/p><p>Delivery time is 5-10 business days. You will receive a shipping slip number within 24 hours of order confirmation, but the specific arrival date and time will depend on the logistics company and government processing.<\\\/p><p>Orders and payments are subject to review and approval prior to shipping, which may take several days. To prevent credit card fraud, orders with incorrect billing information or that require additional verification may be delayed or canceled.<\\\/p>\",\"__globals__\":{\"text_color\":\"globals\\\/colors?id=afbd7a2\"}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"87eadc0\",\"elType\":\"widget\",\"settings\":{\"title\":\"Delivery Process\",\"align\":\"left\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":25,\"sizes\":[]},\"typography_font_weight\":\"600\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=astglobalcolor5\"}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"0f9b3a8\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Since processing begins immediately after an order is received, changes (including shipping address changes) cannot be made after an order has been placed. We will only deliver to the address listed on the order, and will only charge the price of the items actually shipped and any applicable shipping fees and taxes.<\\\/p><p>A confirmation email will be sent after your order is shipped.<\\\/p><p>Shipping is only available on weekdays (excluding Saturdays and holidays).<\\\/p><p>Orders take an average of 1-2 business days to process. Some products may take longer (up to 10 days, especially before holidays), or popular products may require stock confirmation.<\\\/p><p>Orders for multiple items may be shipped separately due to different production sources and may arrive at different times.<\\\/p>\",\"__globals__\":{\"text_color\":\"globals\\\/colors?id=24bde48\"}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"2d43b4c\",\"elType\":\"widget\",\"settings\":{\"title\":\"Delivery Time\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":25,\"sizes\":[]},\"typography_font_weight\":\"600\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=astglobalcolor5\"}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"4694adb\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>After shipment, delivery is expected to take 5-10 business days depending on the country\\\/region. We cannot guarantee a specific arrival date.<\\\/p><p>Reference turnaround time (business days):.<br \\\/>Japan: 5-10 business days or more<\\\/p><p>*The above periods are estimates and do not include holidays. 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If you have not received your package even though the delivery status is indicated as \\u201cdelivered,\\u201d please report or file a claim for compensation with the shipping company.<\\\/p><p>ZENITHRA uses the logistics tracking time stamp and delivery record of the shipping company as the basis for review, and claims for compensation that are not reported promptly may not be accepted.<\\\/p>\",\"text_color\":\"#D6D6D6\",\"__globals__\":{\"text_color\":\"\"}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"8842a3e\",\"elType\":\"widget\",\"settings\":{\"title\":\"Address Error Immunity\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":25,\"sizes\":[]},\"typography_font_weight\":\"600\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=astglobalcolor5\"}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"856b5b2\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Buyer is responsible for verifying that the shipping address is correct. 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